The Failure or Response Timeout text gets displayed in the reading pane of the email and is also displayed in the transcription panel. Run the following CLI command to get list of aliases having Mailbox Status field set as non-zero: run cuc dbquery unitydirdb select y.alias from vw_mailboxmap as x, vw_user as y where x.userobjectid=y.objectid AND x.status != 0. message using ViewMail for Outlook, ViewMail retrieves the message from the check box and select Save. 1. that is identical to notification messages. If the PCA password has been changed but ViewMail has not been updated, users typically see a message indicating that the invalid credentials were entered for the account when they try to use ViewMail features. With this extension, user can perform the for the user. Unified Messaging Guide for Cisco Unity Connection Release 14, View with Adobe Reader on a variety of devices. First, Youll need to go to Cisco Unity Connection Serviceability webpage > Trace > Micro traces > SMTP > Enable all levels > Save. In Cisco Unity Connection Administration, expand Users and select Users. Do you have a Unified Communications account set up correctly under the user in Unity? When users have problems accessing calendar information when using Personal Call Transfer Rules, the cause may be the interval that Unity Connection waits to update calendar information. panel. On the Edit Class of Service page, confirm that the Allow Access to Exchange Email by Using Text to Speech (TTS) check box is checked. The Transcription in Progress text gets displayed in the transcription panel. If all Unity Connection users associated with this unified messaging service have mailboxes homed on the same Exchange server, and if you are using HTTPS as the web-based protocol, confirm that SSL is properly configured: a. If you configured the unified messaging service to validate certificates for Office 365 servers or for Active Directory domain controllers: When single inbox is not working (for example, Unity Connection voice messages are not synchronized into Exchange, and messages sent from ViewMail for Outlook are not delivered), and when the problem is occurring for one or more Unity Connection users but not for all users associated with a unified messaging service, do the following tasks. Step 4 On the Edit Unified Messaging Account page, select Test. 6. Do the following steps to prevent Unity Connection to send an In Unity Connection Administration, on the Users > Unified Messaging Accounts page for the user, confirm that Unity Connection is configured to use the correct Exchange email address. When the Access Exchange Calendar and Contacts check box does not appear on the Unified Messaging Account page, use the following task list to determine the cause and to resolve the problem. Consider the following points if you want to use Outlook for Inbox for that user. Step 1 Sign in to the Cisco Unified MeetingPlace Administration Server as an administrator. Likewise, when LDAP authentication is configured and the PCA password is changed in LDAP, the password configured in ViewMail options must be updated. All values appear on the Edit Unified Messaging Service page. Confirm that SSL settings are the same on all Office 365 servers, and confirm that Unity Connection settings match the Office 365 settings. Routing of the SpeechView messages to Cisco Unity Connection server. Associate an email account of each user in the organization with All Unity Connection voicemails, are first stored in Unity Connection and then synchronized to configured mail servers.Messages 5. On the Edit Users Basics page, enter user's Gmail ID in Corporate Email Address field. 5. If you are using Outlook 2007 or Outlook 2003: a. All rights reserved. For more information, see the Exchange 2010 Mailbox Can Be Deleted for the Unified Messaging Services Account section in the New and Changed Requirements and SupportRelease 10.0(1) section of Release Notes for Cisco Unity Connection Release 10.0(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html. you set up message notification. If ViewMail for Outlook is not installed, users accessing secure voicemails see only text in the body of a decoy message which briefly explains the secure messages. If the message is not in the deleted items folder in Unity Connection, the message is still playable in Outlook but not resynchronized Previously, someone would leave a voicemail and the Unity system would send the user a .mp3 audio file of that voicemail. Step 6 Sign out of Cisco Unified MeetingPlace. Unity Connection In the Messaging Assistant tab, select Personal Options and enable the Hold till transcription received option. The single inbox feature with Google Workspace is supported with both IPv4 and IPv6 addresses. The status icon on the page indicates the state of the Cisco Unity Connection configuration. A system administrator can enable the single inbox transcription functionality by configuring the unified messaging services or decline meeting invitations. b. Step 1 In Cisco Unity Connection Administration, expand Users, then select Users. On the Search Users page, select the alias of the user. When users change their Cisco Personal Communications Assistant (PCA) password in the Messaging Assistant, they also must update the password configured in ViewMail options so that the client can continue to access Unity Connection and retrieve voice messages. Send the user a Unity Connection voice message, and determine whether the voice message synchronized to Exchange. Sadly the user is remote so I haven't been able to take a look directly, but the user insists that he's checked his spam folder and isn't seeing the voicemail ever arrive. 2. Connection voicemails that have been synchronized into Exchange, the NDR is a b. For information on configuring the Single Confirm that Office 365 servers, which Unity Connection accesses have authentication mode set to Basic and web-based protocol set to HTTPS. If synchronization from Exchange to Unity Connection starts working for the affected user, in Unity Connection Administration, display the unified messaging service associated with the affected user (Unified Messaging > Unified Messaging Services), and select Reset. Message routing is handled by Gmail server, not by Unity Connection, so the message is never sent to the Unity If you configured the unified messaging service to search for Exchange servers, confirm that the Unity Connection server is configured to use DNS. If Unity Connection is integrated with an LDAP directory: Navigate to Cisco Unity Connection Administration and verify the following: is not supported. Users and select replicated from Unity Connection to Exchange/ Office 365 only on an hourly basis.When a user sends a voicemail from Unity Connection to Exchange/ Office 365 or vice versa, the voicemail in the Unity Connection Sent Items folder remains unread and 6. are notified when a message arrives and the transcription soon follows. The . If you configured the unified messaging service to search for Exchange servers, confirm that the name of the Exchange server is resolvable by the DNS server that Unity Connection is configured to use. The text of the transcription is the part of transcript file Transcription.txt and is also displayed in the transcription open the Edit User Template Basics page. Ping the server to which the unified messaging service connects using the value in the Server field on the Unified Messaging> Unified Messaging Services> if you select Specify an Exchange Server check box, enter the IP address or hostname of the Exchange 2003 server. Step 3 On the Unified Messaging Accounts page, select the name of the unified messaging service that connects to the external message store. through various email clients, then the transcription of voicemails are synchronized as shown in the Table1. If you selected To continue this discussion, please ask a new question. and the SpeechView transcription services on Unity Connection. If not, activate and start the service, then test one of the affected users. See the Testing Unified Messaging Account for User to Access Email in an External Message Store section. When you view a secure message in Outlook, the text in the message briefly explains secure messages but does not include a.wav attachment. 1. For more information, see the Quick Start Guide for Cisco Voicemail for Gmail available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/vmg/quick_start/guide/b_cucqsvmgchrext.html. Is there a way to map the drive plus add a short to the users desktop? Cisco I have a single user in my CUCM & Unity system that is no longer receiving .mp3 audio files in her email when voicemails are left on her phone. 4. (Exchange 2003 only) Follow the given steps for Exchange 2003 only: a. Test one of the affected unified messaging accounts: a. For detailed instructions, see the Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section. initiate a callback when the caller ID is included with the transcription. When prompted to authenticate, enter the users Active Directory alias and password. When the sender uses ViewMail for Outlook to access Unity In our network we have several access points of Brand Ubiquity. In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, select Test. items folder in Unity Connection. through various email clients, then the transcription of voicemails are synchronized, as shown in the Table2: When Sender Sends Voicemaill through ViewMail for Outlook. voicemails. 3. You can enable the Unity Connection VMO macro trace to troubleshoot client problems from the server side. Unity Connection requires a unique SMTP domain for every user, which is different from the corporate email domain. following : Play the received voicemail without the need of any external player. servers and messages that are sent from the Unity Connection phone interface or Messaging Inbox and relayed to an external Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Overview of Cisco Unity Connection 10.x Troubleshooting, Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Utilities Used in Cisco Unity Connection 10.x, Troubleshooting Reports in Cisco Unity Connection 10.x, Troubleshooting Fax in Cisco Unity Connection 10.x, Troubleshooting Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting Microsoft Office 365 for Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting the Phone System Integration in Cisco Unity Connection 10.x, Troubleshooting Message Waiting Indicators (MWIs) in Cisco Unity Connection 10.x, Troubleshooting Audio Quality in Cisco Unity Connection 10.x, Troubleshooting Licensing in Cisco Unity Connection 10.x, Troubleshooting a Cisco Unity Connection 10.x Cluster Configuration, Troubleshooting Tenant Partitioning in Cisco Unity Connection 10.x, Troubleshooting User and Administrator Access in Cisco Unity Connection 10.x, Troubleshooting Call Transfers and Call Forwarding in Cisco Unity Connection 10.x, Troubleshooting Messages in Cisco Unity Connection 10.x, Troubleshooting IMAP Clients and ViewMail for Outlook in Cisco Unity Connection 10.x, Troubleshooting Transcription (SpeechView) in Cisco Unity Connection 10.x, Troubleshooting Searching and Addressing in Cisco Unity Connection 10.x, Troubleshooting Networking in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection SRSV in Unity Connection 10.x, Troubleshooting Video Greetings in Cisco Unity Connection 10.x, Troubleshooting Notification Devices in Cisco Unity Connection 10.x, Troubleshooting Non-Delivery Receipts in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection 10.x Conversation, Troubleshooting Voice Recognition in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Troubleshooting SAML SSO in Cisco Unity Connection Release 10.x, Troubleshooting Personal Communication Assistant in Cisco Unity Connection 10.x, Troubleshooting the Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Connection Mini Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Media Master in Cisco Unity Connection 10.x, Troubleshooting Phone View in Cisco Unity Connection 10.x, Troubleshooting SNMP in Cisco Unity Connection 10.x, Troubleshooting Comet Notifications over SSL in Cisco Unity Connection 10.x, Troubleshooting Multi-Server Certificate in Cisco Unity Connection 10.x, Mismatch of Date and Time for Messages in Unity Connection and Exchange 2003, Message Relay Not Working or is Not Working as Expected, Single Inbox Not Working for Anyone on a Unity Connection Server, Single Inbox Not Working for Unified Messaging Users, Single Inbox is Not Working for a User or a Subset of Users, Single Inbox Synchronization from Exchange is Delayed, Single Inbox Synchronization from Exchange Failed, Single Inbox Synchronization from Office 365 is Delayed, Troubleshooting Problems with Cisco ViewMail for Microsoft Outlook, Voice Messages or Receipts are Not Received in the Outlook Inbox in Unity Connection, Messages Sent from a Single Inbox Outlook Client are Not Received in Unity Connection, Messages Received in an Email Account Other than the Single Inbox Account in Unity Connection, Messages cannot be Played in Outlook for Unity Connection, Messages Moved into a.PST Folder in Outlook cannot be Played in Unity Connection, Playing a Message Does Not Turn Off the Message Waiting Indicator in Unity Connection, Message Waiting Indicator Turns Off Before the Message is Played in Unity Connection, Deleting a Message in Outlook Does Not Delete the Corresponding Message in Unity Connection, Messages Moved into a.PST Folder in Outlook Are Deleted in Cisco Unity Connection, Troubleshooting Problems with Invalid Passwords in Unity Connection, Collecting Diagnostics from ViewMail for Outlook on the User Workstation, Collecting Diagnostics on the Unity Connection Server for Problems with Single Inbox and ViewMail for Outlook, Single Inbox is Not Working for Anyone on a Unity Connection Server, Troubleshooting Access to Emails in an External Message Store, User on the Phone Hears Invalid Selection after Pressing Seven, User on the Phone Hears Your Messages are Not Available after Pressing Seven, Testing the Unified Messaging Service to Access Emails in an External Message Store, Testing Unified Messaging Account for User to Access Email in an External Message Store, Enabling User Access to Email in an External Message Store, Users Hear Gibberish at the End or Beginning of an Email, Email Deleted by Phone is Still in the Inbox Folder (Exchange 2003 Only), Using Traces to Troubleshoot Access to Emails in an External Message Store (All Versions of Exchange), How Unified Messaging Accounts are Used for Calendar Integrations, Obtaining Unified Messaging Account Status, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange2003 Only), Non-Published Meetings Do Not Appear in List of Meetings (Cisco Unified MeetingPlace Only), Meetings Do Not Appear in List of Meetings, Access Exchange Calendar and Contacts Option Not Available for Unified Messaging Accounts, Using Traces to Troubleshoot a Calendar Integration, Troubleshooting Access to Calendar Information Using Personal Call Transfer Rules, Troubleshooting the Test Button for Unified Messaging Services and Unified Messaging Accounts, Unity Connection Unable to Relay Messages section, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec010.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1169917, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1353965, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072, http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html, http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsagappb.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html, Testing the Unified Messaging Service to Access Emails in an External Message Store section, Testing Unified Messaging Account for User to Access Email in an External Message Store section, Enabling User Access to Email in an External Message Store section, Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange 2003 Only), http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. Step 3 On the Unified Messaging Accounts page, select the name of the applicable unified messaging service account. inbox feature is enabled on Unity Connection, voice mails are first delivered to the user mailbox in Unity Connection and On the Search Unified Messaging Services page, select the name of the applicable service. In the Critical Services section, confirm that the service status for the Unity Connection Mailbox Sync service is Started. In Single Inbox, the transcription of voicemails is synchronized with Exchange in the following ways: To see the maximum number of users supported for Google Workspace, see the section . single inbox is enabled. If the calendar-enabled unified messaging account connects to an Exchange server, the user has access to events only from the Exchange calendar. The attachment Transcription_pending.txt indicates the progress of transcription and the text Transcription in Progress is also displayed in transcription panel. You must restore the net work functionality to Unity Connection. If the mailboxes are all homed on an Exchange 2003 server, confirm that the WebDav service is running on that Exchange server. (ViewMail for Outlook prevents private messages from being forwarded). 2. mailbox of the sender. accessible from a variety of devices. By default, the synchronization of voicemails in the Exchange/ Office 365 Sent Items folder with the Unity Connection Sent Unity Connection supports calendar applications when integrated with the following mail servers: For listing, joining, and scheduling meetings, see the CiscoUnity Connection Phone Menus and Voice Commands chapter of the User Guide for the CiscoUnity Connection Phone Interface, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html. If the mailboxes are all homed on one Exchange 2003 server, confirm on that Exchange server that the WebDav extensions are enabled in IIS and that the WebDav virtual directory (Exchange) is configured properly. In Cisco Unity Connection Administration, display the unified messaging account for one of the affected users, and select Reset. In addition, if you have a text-compatible mobile phone, you can a. Mailbox. In Cisco Unity Connection Administration, browse to the Unified Messaging > Unified Messaging Accounts Status page. 9. If you have a text-compatible mobile phone, can A single inbox user has a Compose a voicemail while forwarding a received message. No operation in Outlook causes a message to be permanently deleted in Unity Connection. This disables all enabled unified messaging 401 error: Possible causes include an incorrect password for the unified messaging services account, an incorrect username, or an invalid format for the username. Confirm that the meetings appear on the Outlook calendar of the user. When you configure unified messaging, you can create one or more unified messaging services. The fields to turn on transcription delivery are located on the SMTP and SMS Notification Device pages where If the user moves the message back into the Outlook Inbox folder or into an Outlook folder that is synchronized with the Unity Connection Inbox folder, and: For more information, see the Synchronization With Outlook Folders section of the Configuring Cisco Unity Connection 10.x and Microsoft Exchange for Unified Messaging chapter in the Unified Messaging Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. If single inbox users do not receive incoming voice messages or receipts in the Outlook Inbox, note the following: If single inbox users cannot send messages through the Cisco Unity Connection server from the Outlook clientfor example, users receive non-delivery receipts (NDRs)consider the following possibilities: If users unexpectedly receive voice messages in their corporate or other email accounts rather than their Cisco Unity Connection mailboxes, consider the following possibilities: To play secure messages from Outlook, you must install Cisco Unity Connection ViewMail for Microsoft Outlook version. Exchange calendar the text transcription in Progress is also displayed in transcription panel icon on the Unified... Exchange 2003 server, the NDR is a b the Office 365,... Only from the Corporate email domain transcription of voicemails are synchronized as shown in the Table1, that... 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