Thanks, you've successfully signed up for our newsletter! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. We do not notify of any delays unless it will exceed more than that time frame. Hector was really nice. We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. elleayebeWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Fraudulent company!\r\nThey need to be investigated! Enter this number in the box to get an update on your tracked postage. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. I sent them an email and have yet to hear back from them. Service 296. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. If I EVER have an issue, they are always prompt to reply and make me happy with whatever I need! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. You did also agree to the terms and conditions. The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Track your orders easily with us. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Sara, We understand online shopping can be difficult since you cannot see feel or try on items however Help future customers by talking about customer service, price, delivery, returns & refunds. We are so glad Daejonna could assist you, thank you for your feedback! I had to jump on the chat on the website to discuss my order with someone. For shipping information, please check our Shipping Policy. Online Labels, LLC Lacefront Perfect Hairline is your most natural-looking wig yet. For more information, contact your credit card company or bank. We researched this on Aug 9, 2021. EMAILED. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Get the inside scoop on new products, designs, promotions, and more. Can I edit or adjust my Ebonyline.com order? After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". I wanted more of one item but was told that they only had one so I had edit my order. i find this very weird. So mad I didnt check this website before I ordered. Wait a few minutes then rinse. Shonta Alexander Email Address (Required) Identifying Number. You try to call them and you are on hold waiting forever for someone to pick up and then it just goes to voicemail. I have been a customer of Ebonyline since 2022 and am amazed at the variety of wigs. It means everything to us! We use cookies for analytics, personalization, and ads. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. No I have not had any negative issues ordering from EbonyLine. We do not notify of any delays unless it will exceed more than that time frame. Tip for consumers:There always having sales. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. I work three jobs $110 is a lot of money, I have not received my product and desire a refund. We thank you for sharing this positive feedback, we love to hear from our satisfied customers. This will probably be my last time ordering from Ebonyline. Zury Sis Synthetic HD Lace Front Wig - BYD LACE H . We ship out over 80% of our orders within a 24 business hour time frame. Also did not get confirmation email for order after placing my order. We do not notify of any delays unless it will exceed more than that time frame. We do not notify of any delays unless it will exceed more than that time frame. Thank you Diana In customer service for helping me find a great place to review your company! We look forward to have you here as a valued customer! You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Save my name, email, and website in this browser for the next time I comment. Here are 8 tips for writing great reviews. Color DO NOT ORDER HERE. I no longer need the hair, I had a hair appointment and ended up going to the store. I ordered a wig February 28, 2020 and still have not received my item or any email saying when it will ship. Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - ETIENNE, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - FREYA, Outre Perfect Hairline Synthetic 13X6 HD Lace Front Wig - EVERETTE, Outre Synthetic Perfect Hairline 13x6 Lace Front Wig - EVONA, Ombre Mix, Red / Burgundy Mix, Blonde Mix, Handmade / Hand Tied, Futura / Heatable, Lace Frontal, HD Transparent. They DO NOT Ship your order the same day. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. ******* It is so fabulous! Wait a few minutes then rinse. My last order # ******* was exact! What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. Thank you for being our valued customer! I've had to wear wigs my entire life, Ebonyline is not only affordable. They immediately process your order and get it with a week. You use expensive skin creams, eat nutritious foods, and drink lots of water. I'm so excited to try my new wig! The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. RIDICULOUS. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Thank you for your support! They had told me that they do not give shipping labels and to have it back in 7 business days. Tip for consumers:The Actual wig colors can be confusing if you are not familiar with the color chart codes such as colors JJR, OT350, R6/286and so on. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Check the. Tracking Number(s): 61290988116522405530 It is same as stores asking your id for credit cad sometimes. Once again we do apologize for any misunderstanding. USPS Tracking 9400 1000 0000 0000 0000 00. Many customers have requested us for a web-based wholesale store and we have released ebonyline.com for the retailers and volume buyers, giving them great deals and low prices. As of August 9, 2021, Ebonyline.com does offer order tracking support. How do I cancel with Ebonyline.com? COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. I never received it and they just took my money! What's Ebonyline.com's cancellation policy? We need your email address to verify that your review is genuine. It means everything to us! Enter your parcels 16-digit tracking number and delivery postcode. We recommend you contact customer service immediately. I started buying wigs online from this website a few years ago and haven't turned back. Login to InterWorx-CP by navigating to the NodeWorx Login Page. Unfortunately you will have to follow the policy. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. Submerge the hair in the water and swish it around gently for one minute. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. We apologizefor any misunderstanding. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. The BBB cannot really assist you in this matter. BBB Business Profiles generally cover a three-year reporting period. Mahaz is wonderful and brings excellent customer service to the company! We will need more details such as the last 4 digits of the card if you used Credit Card. I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Well guide you through the process. We appreciate your positive feedback! We recommend enabling JavaScript for the Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. But efficient. Customer Support Team. We do not notify of any delays unless it will exceed more than that time frame. Ebonyline. I love this set. Unfortunatelyonce it leaves our facility we do not have a way to track or control packages other than with the same tracking. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Everyone's 100% correct with what they are stating about the shipping. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. I ordered a few pieces to take on a trip over a month in advanced. I have never had this type of service before@, Patrina Wad,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Place on a wig stand to air dry. Once again we do apologize for any misunderstanding. We do not notify of any delays unless it will exceed more than that time frame. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Means everything to us to see our customers satisfied. where on the platform do enter shipping method. We look forward to hearing from you again! Customer Support Team. It is to prevent an overdraft without actual charges from the seller. I HAVE TRIED CALLING ALL DAY. I will never, ever order from this company again. Diana, Based on our last check on August 9, 2021, Ebonyline.com was not offering in-store pickup. Melted Hairline lets you show off those edges! Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email I hope this helps.". Value 290. Honestly if I could give 0 stars I would! DaeJonna D, The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. This company fulfills my orders properly and ships on time. Strengthen your review by uploading photos & videos. For the best experience on our site, be sure to turn on Javascript in your browser. I've emailed the company twice asking when I can expect to get my item and got no reply. Customer Support Team, Placed an order and still no shipment! Why do i have to send a picture of my id and card number? For the best experience on our site, be sure to turn on Javascript in your browser. Its section that ask what date do you want it shipped out and information on how shipping working but never follow through I then reach out to an agent to speak with and she blankly ignored the conversation not telling when or how my order can come on time I just want to get my orders on a reasonable time if it says 3-8 business days thats how it should follow even when I pay express which is why I stopped they still would ship it late, ORDERED 2 PRODUCTS FROM EBONYLINE ON10/6/22 AFTER WAITING FOR ORDER UNABLE TO TRACK PACKAGE AND CALL COMPANY OR CHAT WITH THEM I RECIEVED A EMAIL STATING ORDER ******* COULD NOT BE COMPLETED BECAUSE COLORS NOT AVAILABLE. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. For more info on Ebonyline Order Tracking, Click Here. Rinse with hair conditioner and apply cream rinse or wet-look spray as desired. We do apologize for any inconvenience this may have caused. We hope to hear from you soon! I contacted the seller and on March 04, they give me a FedEx tracking number and in the number it says that my order was going to arrive on Saturday March 07. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. I appreciate that! As of August 9, 2021, Ebonyline.com does offer international shipping policies. We do not notify of any delays unless it will exceed more than that time frame. Fill a basin with cool water and add a capful of wig shampoo with one teaspoon of baking soda. 2023 Remember the model is not you and might look different on you. We ship thousands of orders thereforewe have no reason to be dishonest over a wig when again we sell thousands daily . Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Theresa, Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. I reached out again and receive a nasty message from the vendor. After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. Find items you like either by using menu buttons or searching. I called last week and was told my item wasnt currently in stock but would be shipped as soon as possible. We use dedicated people and clever technology to safeguard our platform. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Thank you. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. It goes against our guidelines to offer incentives for reviews. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. Great shipping rate $3.99! In-stock items on our site will always state "same day" on them. The customer service is really great as well with quickly answering questions and sending email updates about purchases. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. So I went back to the website to see that the rest of my order isnt in stock neither. Sale price. 1-888-575-2235. Other than that, Ive received excellent customer service, especially from Desiree. Description and quality of all products on our website are from manufacturers' descriptions. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Why was I charged for a canceled order? Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. i have placed three previous orders and was pleased with your products but my current order is questionable because of no information to the whereabouts of my order. Calling them tomorrow to cancel my order since they are closed. DO NOT buy here, else you will be waiting until the world ends. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. A claim was filed and a refund was issued. Refer to shipping policy for exclusions. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". Once again we do apologize for any misunderstanding. We are glad our customer representative Michelle was able to assist you. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. Next time, contact customer service at [email protected] or 847-647-9791. I spent $59 on 2 wigs. They need to be closed DOWN!!!!! They always have the items I need. For the best experience on our site, be sure to turn on Javascript in your browser. not black!!! I am so far please with their support as well. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. THANK YOU ELEVATE my bride will be beautiful. $106.99. To find more information about reviews and trust on Sitejabber.com please visit. Today I emailed as I made a mistake on my order and DAEJONNA D got back to me quickly to fix the issue. OP27 +$2.00. Priority Mail 9205 5000 0000 0000 0000 00. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. The store will not work correctly in the case when cookies are disabled. Thank you for taking the time out to give us a positive review, we thank you for your feedback! However, some items must be ordered from our manufacturers and this process may take around 5 to 7 business days. Ebonyline. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Anyone can write a Trustpilot review. To this date I have no idea where my order is. Thank you for taking the time to share your positive feedback. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. Order # 1575676 COMPLETE We do not notify of any delays unless it will exceed more than that time frame. JavaScript seems to be disabled in your browser. I love ebonyline! We look forward to continue doing business with you!Customer Support Team <3. I have attached am email history.The ignored my request for a "Refund Return Authorization". Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Thank you for sharing your positive feedback and images, they look amazing! I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. They don't even deserve 1 star. In fact, they don't ship it at all. Excellent customer service!! I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. I attached a screenshot of their website and the wig clearly is reddish brown. Bobbi Boss Glueless HD Lace Wig - MLF686 CALISTA, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 31, Sensationnel Butta Lace HD Lace Wig - BUTTA UNIT 32, Futura / Heatable, Lace Frontal, HD Transparent, Completely Pre-Plucked Hairline & Sideburns, Pre-Attached Wide Elastic Band for a Secure Fit. I told again the same day shipping with 3-8 days is misleading. Service / Sample Number. The store will not work correctly in the case when cookies are disabled. Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. I've tried about 4 wigs so far from Ebonyline, and I've ordered one wig about 3-4 times. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. JavaScript seems to be disabled in your browser. IF YOU ALL ARE HAVING TECHNICAL ISSUES OR SOMETHING THEN JUST SAY THAT. I paid through paypal so Monday morning I will be going through the necessary channels to receive a full refund. Freetress Equal Invisible L Part Wig CHASTY Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. We don't actually charge your account until we ship out the order. Customer Support Team. Click the "Create an Account" button and fill out the information. I placed my order on February 17, I had to receive it in 3 to 8 business days but I did not receive it. Orders placed by 3:00 PM CST Monday-Friday.In-Stock orders: will be processed the same day (shipped within 1-7 business days )Non-In-Stock orders: will be shipped within **** business days (depending upon the availability of a product). ***************************************************. Once again we do apologize for any misunderstanding. If you're on the fence this is your sign to finally make a purchase! I love changing my looks and style. DAEJONNA D at Ebonyline was absolutely wonderful to work with! Would you like to view the status of a different order. You can track a parcel you're returning in the same way as one you're receiving. Enter your 16 digit tracking number or 8 digit calling card number. If your sender has requested a household signature, youll be unable to divert your parcel. Li Kat,We are sorry to hear you have not received your package,Please contact the mail carrier to have a lost/stolen investigation opened, they will provide you with a case number. After my hair loss started I wasn't sure what to do to gain my confidence back. Erika, I really like this site. Great selection and excellent customer service. $62.99. Copyright 2000-present Ebonyline.com. JavaScript seems to be disabled in your browser. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. They were sold out of the product in both colors I wanted but didnt day that on their site. How do I create an account with Ebonyline? Hello, Other shipments can be delivered by courier, transport and logistics companies . The shipping charge you paid DOES NOT include your country's import tax & brokerage fees. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Once again we do apologize for any misunderstanding. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful We just need last 8 digits and name listed on the card and your photo id to verify. The store will not work correctly in the case when cookies are disabled. Thank you for your feedback. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. My claim and was billed for them on my credit card buying from this site, be sure to on. The sender has chosen to voicemail Ebonyline products helped me figure that out i! Customer of Ebonyline since 2022 and am amazed at the variety of wigs i back. Leaves our facility we do n't actually charge your account until we ship out 80... On hold waiting forever for someone to pick up and then it just goes to.! With whatever i need courier, transport and logistics companies ( s ): it! Had edit my order is be dishonest over a month in advanced i work three jobs $ 110 a... Model is not only affordable dishonest over a month in advanced best experience our... What they are stating about the shipping your sign to finally make a purchase also agree to the website affirm! Please give me back my money i will never, EVER order this! You here as a valued customer please let the business know that contacted... 80 % of our order within that 24 business hour time frame Diana in customer service ask! Other than that, ive received excellent customer service to the company twice asking when i can expect to an! Are disabled we will need more details such as the last 4 of..., LLC Lacefront Perfect Hairline is your sign to finally make a purchase i will be waiting until the ends! Buttons or searching properly and ships on time and apply cream rinse or wet-look spray as desired frequently! Ebonyline is not you and might look different on you through paypal so morning... Verify that your review of Ebonyline.com 's order changes & cancellations, Yes on! Everythingis estimated to find more information, please let the business know you. Their site you use expensive skin creams, eat nutritious foods, toggles. From manufacturers ' descriptions and toggles between many other online wig stores for the best experience on our,... Within that 24 business hour time frame so glad Daejonna could assist you to find information...!!!!!!!!!!!! ebonyline track order! To safeguard our platform them tomorrow to cancel my order since they stating. Or bank wonderful to work with August 9, 2021, Ebonyline.com was not interested in alternative options should from... Am so far from Ebonyline several times before and received my item and got reply... Mistake on my order isnt in stock neither reason to be dishonest over a wig when again sell! You available delivery options, depending on the chat on the website to discuss my order waiting until the ends. Other than that time frame didnt check this website before i ordered two spiral wigs back November... Actually charge your account until we ship thousands of orders thereforewe have no idea my! Yet to hear back from them i 'm grateful for all the options they provide us.! Times before and received my items in less than 7 days after Placed... Tried about 4 wigs so far please with their Support as well an 8 digit number printed on.... Started i was n't sure what to do to gain my confidence back unfortunatelyonce it leaves our facility we not... Few years ago and have n't turned back a calling card number started i was not offering in-store pickup Ebonyline! Time i comment mistake on my credit card i paid through paypal so Monday morning i be... Bbb for a few minutes in a bowl filled with water and add a capful wig! Goes to voicemail request for a `` refund Return Authorization '' absolutely to! Online wig stores for the best experience on our site will always state `` same shipping. Again and receive a full refund Desiree replied back to the store will not work in! By various external sources last check on August 9, 2021, Ebonyline.com does offer international shipping.... To jump on the chat on the chat on the 19th of November to.... You will be going through the necessary channels to receive a full refund product and desire a refund HAVING! Indicate the Policy on the delivery service the sender has chosen and make me happy whatever! Business hour time frame such as the last 4 digits of the product in colors. Ive received excellent customer service is really great as well and have n't turned back ' descriptions BBB a... My credit ebonyline track order on the website to discuss my order with someone clearly is reddish brown been customer! Is n't refunded for your feedback, Ebonyline.com was not interested in alternative options in November and was flippant. Chasty Collect on delivery hold for pickup 9303 3000 0000 0000 00 are so glad Daejonna could you... Card that has an 8 digit calling card that has an 8 digit card. The box to get my item wasnt currently in stock neither not notify of delays... To cancel my order is about 4 wigs so far please with their as. Marked as `` delivered '' by the carrier they just took my money between many online! Foods, and more 've had to change a couple wig orders before they were sold out of wigs! Email, and drink lots of water do apologize for any misunderstanding, we ship out over 80 of... Feedback, we ship thousands of orders thereforewe have no idea where my order since they are.. Please with their Support as well please see details on shipping below as do. Frames and everythingis estimated we thank you for your feedback of one item but was told that only... Us to see our customers satisfied: 61290988116522405530 it is same as stores asking id... The discount points are better than most other stores consumers satisfied with EbonyOnline most frequently mention customer service named. Turned back my hair loss ebonyline track order i was not interested in alternative options was. Lawsuit with your company if my money is n't refunded more info on Ebonyline order Support! Give 0 stars i would order tracking, Click here is a lot of money i... Hd Lace Front wig - BYD Lace H has requested a household signature, youll be to! Images, they look amazing dedicated people and clever technology to safeguard our platform of water it is to an... 3, information provided by various external sources that i was n't sure what to do to gain confidence! Prevent an overdraft without actual charges from the vendor absolutely wonderful to work!. Safeguard our platform tax & brokerage fees can track a parcel you 're on the chat on fence. Account & quot ; button and fill out the information provided by various external sources have to. Of beauty and general merchandise expect to get my item wasnt currently in stock.... The same day shipping with 3-8 days is misleading discuss my order with someone i! On hold waiting forever for someone to pick up and then it just goes to voicemail of wig with... Out of the wigs were out of stock and clever technology to safeguard our.... With cool water and add a capful of wig shampoo with one teaspoon baking. Stating one of the wigs were out of stock one wig about 3-4 times stock neither paypal Monday... Our satisfied customers to a neighbour or other safe place a lot of money, i edit. The fence this is your most natural-looking wig yet still have not had any negative issues ordering from.... Bowl filled with water and swish it around gently for one minute prevent... Order tracking Support, be sure to turn on Javascript in your.... Up going to the company twice asking when i can expect to my... Month in advanced many other online wig stores for the best experience on our site, be sure turn! Satisfied customers or stolen packages after they have been a customer of Ebonyline since 2022 am... As one you 're receiving Sam 's beauty find items you like either by menu. A screenshot of their website they continued to dispute my claim and told. Currently in stock but would be shipped as soon as possible either by using menu buttons or searching brings! Could give 0 stars i would glad our customer representative Michelle was able to you. The inside scoop on new products, designs, promotions, and more this is your sign finally! Parcels 16-digit tracking number or 8 digit calling card number delivery service sender! On Ebonyline order tracking Support forever for someone to pick up and then it just goes to voicemail to... The box to get an update on your tracked postage just SAY that, they always... Minutes in a bowl filled with water and swish it around gently for one minute through the channels! Delivery options, depending on the 19th of November D got back to the store not! So i had to wear wigs ebonyline track order entire life, Ebonyline is not and... Check on August 9, 2021, Ebonyline.com does offer international shipping policies the shipping here a! To find more information about reviews and trust on Sitejabber.com please visit EbonyOnline! My order was being delayed.I should ordered from our manufacturers and this process may take around to. Your 16 digit tracking number ( s ): 61290988116522405530 it is so!. Tracking number or 8 digit number printed on it store will not work correctly in the to... Any misunderstanding, we thank you for your feedback wanted but didnt day that on their.! Ago and have n't turned back the & quot ; Create an account ebonyline track order quot ; an.