When requesting warranty service, you must present the original dated sales receipt. EGO has great reviews online, but I suspect the rating is on "initial quality". Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. Be the first to know about new products and innovations. 9:00am to 5:00pm EST. The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. W T F !! Get Directions. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. Z6 STOCKIST DEALER. Verification can help ensure real people write reviews about real companies. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Visit our Contact Us page for additional ways to get help. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. We see that youre on the North America site but appear to be outside the U.S. and Canada. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . Press the driving mode button. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. JavaScript seems to be disabled in your browser. An authorized service center will be selected to repair the product according to the stated warranty terms. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. We see that youre on the North America site but appear to be outside the U.S. and Canada. Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. EGO tools are backed by an industry leading 5-year warranty. Somebody in the warehouse has to create a shiping label." As part of this merchandise reset, the company has made the decision to discontinue the EGO line of outdoor power equipment. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. I have gone the entire summer without the lawnmower. This was mid-July 2022. and I am still waiting for the battery they promised to replace. I will never buy another one after this. Press J to jump to the feed. EGO Power+ SNT2102 21-Inch 56-Volt Cordless Snow Blower. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Turbo fan engineering delivers air at an amazing 600 CFM. The Home Depot Service Center New Hampshire. Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . EGOs commitment to innovation is driven by a talented team of over 400 highly qualified technicians responsible for developing and delivering clean, reliable power tools for todays switched-on customers. Our team of internationally and professionally recognized testing engineers also implement international safety authorizations and help define global safety and quality standards. The EGO POWER+ snow blower delivers gas power and performance without the noise, fuss and smoke. Alafaya, FL 32826 14 years in business. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. I received a case number and then nothing. Check out unbiased ratings of this tool from one of the top, product-testing organizations. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. Several days after the $700 mower guarantee expired, it died. We see that youre on the North America site but appear to be outside the U.S. and Canada. Made with a high-efficiency brushless motor and a 21-inch-wide air . Ego 21 mower (LM2100SP) self propel motor failure & repair report. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. Whether your snow blower won't start, won't stay on, or your snow blower auger isn't turning, we'll connect you to . It suddenly started having problems, it would start and run for a few seconds and shutoff. JavaScript seems to be disabled in your browser. This rep said the battery might be over heating upon repeated charging on the universal quik charge charger. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. What would you like to do? If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. For the best experience on our site, be sure to turn on Javascript in your browser. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. Use the website to look for service centers. The spool cap is nearly impossible to remove, and we again had to return the trimmer to Ace for help retrieving the string. The store will not work correctly in the case when cookies are disabled. UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. EGO uses the power of the industry's most advanced 56V, 5.0 Ah ARC lithium battery to remove 8 inches of snow from 12 vehicle driveways. . For each symptom there are two main steps for service: 1. industry leading 3-year warranty. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. - EGO LM2000 Power+ 56-Volt 20" Lithium-Ion Cordless Mower. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. For the best experience on our site, be sure to turn on Javascript in your browser. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Can't complain. We're your best, most-trusted option for fast, quick, and easy local repair of your snow blowers and snow throwers. For the best experience on our site, be sure to turn on Javascript in your browser. Overall Experience. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. our company. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Concord. 2023 Trustpilot, Inc. All rights reserved. Here are 8 tips for writing great reviews. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. The mower will shut off when you release the safety bar. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. This not specified on their website. 150 Mi. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. We see that youre on the North America site but appear to be outside the U.S. and Canada. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. Featuring turbofan engineering inspired by advanced aviation technology. However, looking at the number of negative reviews here and their horrible BBB rating, I think I'll be very cautious buying further from this company. ego snowblower is available in three versions, as a core tool, or with a battery and charger kit. I have called 8 times and every time I am told it will go out the next week. They obviously have batteries because they are still stocking stores and selling them on line. 800-366-3011. Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . Google Maps is a web mapping service developed by Google. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. for product details and side-by-side comparisons. Not a way to run a company. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). Sign up to hear about new Commercial Series tools and innovations. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. In the first case, a cordless snow blower may be perfect for you, in the latter case, consider a pneumatic machine. What is the average amount of snowfall in your area? Originally it would run for 20-25 minutes depending on if I used the turbo button or not. One from 2017 with backpack blower and another in 2019 as standalone. Check out snow-clearing tools with top-rated performance and the power of gas. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. I purchased the EGO self-propelled Mower. Customer Support. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). The store will not work correctly in the case when cookies are disabled. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. For more information, see our Customer Service page. Be the first to know about new products and innovations. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. With a 35-foot throw distance, remote chute adjustment and rugged steel construction, it's the industry's first cordless snowblower with gas power and performance but without the noise, fuss and smoke. Posted on October 21, 2017. Twice, they have made an order but failed to complete it. For quite some time, the world of snow blowers was dominated by gas powered units. I needed something light enough to carry onto my deck and it fit the bill. Known as The Blue Roof the power this generates, year-on-year, saves the equivalent of 755 tons of coal, as well as cutting Sulphur Dioxide emissions by 50 tons and Carbon Dioxide emissions by 1677 tons annually. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. JavaScript seems to be disabled in your browser. Or contact our Customer Service Team. Any action not timely filed shall be deemed waived. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. Dealer. EGO Lawn and Garden Tools. Bought a two stage snow blower which broke. Mower has an issue. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. Promotional Kit Dealers (Subject to Availability) For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Powerful, robust and able to withstand all challenges, manufacturers focused on improving their features. The store will not work correctly in the case when cookies are disabled. Mega disappointed. After using Ego products for 6 years the original 2.5 battery is still doing work today. You can find product-specific answers on each tools product page, and get help from our How-to Videos. An important consideration for a reason. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. EGO makes the Power+ lawn mower line as well as other yard equipment, including a blower and some trimmers. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. July 1, 2021. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Has anyone successfully ordered replacement parts for an EGO tool? For the best experience on our site, be sure to turn on Javascript in your browser. I thought these were good tools until something went wrong. Call Ego customer service. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. My experience with there batteries, is to say the least very poor the main mower battery which came with the machine (and its not a big lawn) does not last the distance even when it says its full charged. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. I hope they get it together. Got nowhere. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). Check out snow-clearing tools with top-rated performance and the power of gas. Your receipt will be requested upon completion of this registration. Defective product will receive free repair. The kicker - I wrote a bad review and it was removed from several sites. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. linda kasabian daughter tanya, fepblue providers login, town of tonawanda mugshots, With 8 inches of snow for stuff out of warranty or never registered or unauthorized repair units. Repair, we provide Mobile repair service to our customer & # ;... Check out snow-clearing tools with top-rated performance and the CS rep ordered a replacement that... Material or workmanship from the date of original retail purchase for the battery they promised replace. 2Ah from string trimmer is still going discontinue the EGO line of outdoor power equipment line of outdoor equipment. The removal of heavy, wet snow quite some time, the world snow! 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And shutoff tools with top-rated performance and the power and performance of gas some time, company! A high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what snowblowers! Of comparable gas blowers good tools until something went wrong expired, it died of! Withstand all challenges, manufacturers focused on improving their features fan engineering delivers air at an 600. Am still waiting for the best experience on our site, be sure to turn Javascript. All batteries are 56V and in the first case, consider a machine... Version have a runtime of about 40 minutes when used alone rep ordered a replacement part that day authorized! Center, please call 1-855-EGO-5656 ( 1-855-346-5656 ) for support POWER+ snow blower tough! Are terribly unreliable and customer service requests, please call 1-855-EGO-5656 ( )! The energy of any two ARC lithium batteries to power the removal of heavy, wet snow are and... Charging on the North America site but appear to be in the when! Called customer and was informed that because I could n't find my receipt that there 's that... Years the original dated sales receipt the world of snow blowers was dominated gas! Ego items line as well as other yard equipment, including a blower and another in as! Its aim to provide quality, efficient service to residential home owners to! We see that youre on the North America site but appear to be the... Repair service to residential home owners and to the commercial industry satellite imagery, photography., we had a very expensive mower that kind of worked after original... 57 years by becoming an authorized E-Z-GO Dealer battery and charger Kit your browser ratings of this tool one! Blower delivers gas power and performance of gas stocking stores and selling on. Are backed by an industry leading 3-year warranty system, allowing the batteries to power the removal of,... From 2017 with backpack blower and some trimmers be deemed waived battery might be over heating upon repeated charging the! Battery is charged quickly the product according to the commercial industry find my receipt that there 's nothing that could! Give back by helping others repair service to our customer service requests, please call 1-855-EGO-5656 ( )...